Friday, February 22, 2008

Windows XP Offline Files Cache Error

I use offline files and folder redirection for users my documents folders, it’s also used by users creatively, to cache large parts of the corporate directory on the file server.
Every now and then I will run into an issue where the offline file cache will break, the completely useless error message is in the window below.
There is no choice but to do a full reset of cache.


Error Message:

Offline files (directory path): Unable to merge offline changes on ‘directory path’ The Parameter is incorrect.


Solution
Open My computer -> Tools -> Folder Options -> Offline Files (tab)
Down the bottom you will see a “Delete Files” button, you must press and hold CTRL+Shift and then press that button. You will get a prompt telling you the offline cache will be “Re-Initialized”. Depending on the factors of your offline cache size, your speed of your machine and the last time you went to confession, the cache re-initialisation will complete and tell you to reboot. This completes the most trivial and out of the ordinary process of key presses (considering there is a confirm dialog).


Posted by admin in • Windows XP
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Veritas Backup Exec 11d

Synchronisation between backup server and a single host is failing, i’ve tried restarting all the services but thats not helping at all.
Eventid.net has some references but the only one related to my specific problem referenced this on an XP machine and said his reboot fixed it.
There was one mention of this issue being seen where its a vault in VSS (Volume Shadow Copy Service) and was fixed with a hotfix or SP2 so i ran SP2 and so far so good but it usually takes overnight to fail as thats when an incremental push of the backups occurs.


Error Message:

The pair on source computer ‘Backup Client’, destination computer ‘Backup Server’ for job ‘Backup Job Label’ canceled due to an error. : A VSS snapshot error has occurred. Please verify that the ‘Microsoft Software Shadow Copy Provider’ and ‘Volume Shadow Copy’ services are installed and running. Check the System or Application Event Log for any unexpected errors or warnings.


EventID:

Event ID 12289
Source - VSS
Description - Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy16915 - 000000F4,0x00090020,0003A838,0,007571D8,4096,[0]).  hr = 0x80070005.


Platform(s) Affected: Windows Server 2003 32-bit, Windows Server 2003 64-bit

Click here for the solution
Veritas Backup Exec 11d

Posted by admin in • Backup
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